Details
Company: Paginemediche
Role: UX/UI Designer
Team: CPO, Product Manager, Developers
Scope: UX/UI Design, Design System, Mobile App Flows · Patient Engagement
Link: Telecare App
Project Overview
Telecare is more than just a health app, it’s a digital care companion designed to help patients manage chronic conditions and take control of their health journey.
Through Digital Care Programs (DCPs) prescribed by doctors, users can monitor vital parameters, track daily activities, complete questionnaires, and access educational content.
The core of the app is a daily health diary that makes managing illnesses or treatments simple, empowering patients to stay engaged and aware over time.
MY ROLE & DESIGN PROCESS
As the only UX/UI Designer on Telecare, I worked closely with the CPO, Product Manager, and developers to shape the entire experience. My responsibilities included:
Benchmark Analysis
Studied competing health apps to identify gaps and adapt best practices to Telecare’s context.
User Flows & Personas
Defined flows based on real user goals (e.g. Laura, 50 y/o caregiver) to ensure tasks were simple and intuitive.
Wireframes & Mockups
Created detailed wireframes and high-fidelity prototypes tested with users to validate navigation and usability.
Design System
Built a cohesive system (colors, typography, components, grids) for consistency and scalability across the app.
Collaboration with Developers
Worked daily with the CTO and dev team to ensure correct implementation, accessibility, and adherence to design principles.
Usability Testing
Supported the UX researcher in user tests, iterating on feedback to refine interactions and flows.
KEY FEATURES DESIGNED
Digital Care Programs (DCPs)
Personalized paths assigned by doctors, including monitoring, questionnaires, and health tasks.
Activity Diary
Central hub where users track daily DCP activities, progress, and reminders.
Questionnaires
One-question-at-a-time design to reduce cognitive load and ensure data accuracy, with responses shared directly with doctors.
Measurements
Manual entry of vital parameters (blood pressure, HR, oxygen saturation) or automatic sync via Bluetooth devices.
Notes
Quick check-ins to track psycho-physical wellbeing and add reflections for more holistic monitoring.
Educational Microlearning
Short, engaging lessons with quizzes to improve awareness of illnesses and treatment strategies.
Personalized Notifications
Smart reminders for medication, vital checks, or program activities.
CHALLENGES & LESSONS LEARNED
Integrating complexity into simplicity
Telecare combined multiple functions (programs, diary, measurements, education) into one app. The challenge was to keep navigation intuitive and avoid overwhelming users.
Healthcare UX constraints
Needed to design for a wide demographic (young, elderly, caregivers), prioritizing clarity, accessibility, and inclusiveness.
Collaboration at scale
Coordinating with CPO, PM, dev team, and researcher required balancing different perspectives and iterating quickly.
Social impact of design
Designing for healthcare highlighted how usability directly affects treatment adherence and patient wellbeing.
RESULTS & STRATEGIC IMPACT
Delivered a cohesive mobile app that empowers patients to manage their Digital Care Programs effectively.
Built a design system that streamlined development and ensured consistency across the product.
Improved patient engagement through an activity diary, reminders, and education modules, making care programs easier to follow.
Provided doctors with better, real-time data on patient status (via questionnaires and measurements).
TAKEWAYS
Telecare was my first project as the sole UX/UI Designer, and it taught me how to handle complexity end-to-end: from requirements and flows to testing, design systems, and delivery.
It strengthened my ability to collaborate across disciplines, adapt designs based on user feedback, and create meaningful digital tools with real social impact, helping patients and caregivers manage chronic conditions with more confidence and autonomy.